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Shipping & Return Policy
Shipping
Domestic (Within U.S.)
RETAIL SALES:
Dyna Kite® ships all orders domestically via US Mail/UPS Ground. Orders under $69.00 for $7.99 and all orders over $69.00 are shipped free. (Entire order must be shipped to the same shipping address to qualify for the above shipping rates).Dyna Kite® reserves the right to choose shipping method on all orders shipped at the above rate or free. The shipping and handling costs are as follows* and adjusted accordingly when shipping rates go up. NOTE: ALL NEXT DAY AND SECOND DAY AIR SHIPMENTS WILL BE CHARGED A $10.00 HANDLING AND PROCESSING FEE, PLUS ACTUAL SHIPPING CHARGES.
| Order Total | Shipping Cost |
|---|---|
| $0.01 to $69.00 | $7.99 |
| Over $69.00 | Free |
How long will it take to receive my purchase? Orders inside USA
We strive to ship every order within 24 hours. Orders received on Sundays and holidays will ship the next business day. It usually takes about 4 to 10 business days for your order to arrive. During the peak holiday season the time might double or triple. Please be sure to add enough time for delivery if you are presenting your kite as a gift to a lucky friend!
Our Guaranteed: All Dyna Kite® products that cost $25.00 or less are guaranteed against factory defects for seven (7) days after receiving it. We will replace it or repair it (our option). Buyer must pay return shipping charges.
If you have a item that is damaged, broken, etc., when you receive it please contact the Post Office/UPS to file a damage claim. Items damaged in shipment are not factory defects. If you need assistance with a damage claim please call 843-744-6410 we will be happy to help.
If your product cost more than $25.00 and has a Factory Defect found within 30 days we will repair or replace it free with a new exact item, (our option). We cannot replace kites that have been damaged by the user. We DO NOT give refunds on any items.
If you have a return , please contact us immediately for a Return Merchandise Authorization (RMA) number: If you have a return please call number below for (RMA) number.
Phone: (843) 744-6410
Email: Larry@dynakite.com
Merchandise returned without an RMA number clearly visible on the outside of the package will not be accepted.
International Orders (Outside U.S.)
(1) We ship all orders outside the United States by The United States Postal Service; Priority Mail or Express Mail.
(2) Shipping time normally takes 7 to 15 days for your package to arrive. Please understand that your package may get held up in Customs in your country. We have no control over this matter and have no way to contact Customs. When you are tracking your order and tracking info says package is in Customs, that means your package has not cleared Customs.
(3) The shipping rates listed on our website may not always cover the shipping and insurance cost. If the listed rates does not cover the shipping cost, we will email you the additional amount. Sale items and Party Kites normally require additional shipping charges. If you do not wish to pay the additional cost you may cancel your order and we will issue a full refund.
(4) The USPS will not accept packages that exceed 42". If your order has items longer than 42", we will notifiy you by email. If you have an account with another carrier, you can have your package picked up and shipped to you. However, you must arrange for the pickup.
(5) We insure every order that we ship. Should you have a damage, broken, lost or shortages, you must file a claim with The USPS. Once we give your package to the USPS it then becomes the property of the USPS and you.
(6) When your order is processed by USPS normally you will receive a tracking number by email. You then can track your order online 24-7.
(7) All orders shipped outside the US must be shipped to the billing address on your credit card.
All returns must have a return authorization number (RMA #) clearly marked on the outside of package. All shipping charges on returns must be paid by the Customer. Any returns without RMA numbers not clearly marked on outside package will not be accepted.
WE DO NOT REFUND SHIPPING CHARGES FOR ANY REASON!